FAQs

Why do I have to pay a holding fee?

The holding deposit is paid to secure your property. Once paid we will immediately cease all marketing and further viewings on that property. The holding deposit is then deducted from your total deposit.

How much is the holding deposit?

We ask for £100 per tenant as standard.

Is the holding deposit refundable?

Once paid, the holding deposit is non-refundable. If you or any tenants decide to drop out, the holding fee is not refunded.

What if I change my mind and want to drop out?

The holding deposit is non-refundable if a tenant decides to drop out.

What is the deposit?

The deposit is an amount of money held as security by a landlord in respect of the tenants obligations to the agreement.

When do I pay the deposit?

The remaining deposit (minus the paid holding deposit) is to be paid upon the contract signing

What is deposit protection scheme?

A deposit protection scheme is a government approved scheme requiring landlords to protect all tenancy deposits received. Once you have paid your deposit in full, we will protect this through a tenancy deposit scheme. The company chosen will act as an intermediary between landlord and tenant to ensure that any potential deductions levied are not unfair. This provides tenants with added assurances. We use mydeposits.co.uk as our tenancy deposit company.

When do I pay the rent?

Your first month’s rent is due before you move-in. Assuming the usual 1st July move-in, your rent will be due on or before 15th June. The monthly rent from this point is due before the first of each month.

How do I pay rent?

The monthly rent is to be paid collectively from one account into our bank account. You will be provided with bank details during the application process.

Can I pay my rent in cash?

No. Rent is to be paid via bank transfer, standing order or direct debit.

What is an inventory?

An inventory is an archive of the condition of the property and items and furnishings within the property prior to move-in. Your deposit relies on this inventory. If the condition of the items detailed in this inventory significantly differ at check-out, your deposit will be charged accordingly. It is important to note that fair wear and tear is acceptable – as you will be living in our property for a period of time the odd scratches are bound to happen and we will always try to take a view on these.

What happens on the day of move-in?

Prior to your move-in day, you will need to be agree a time to meet our Inventory Clerk at the property. The Inventory Clerk will complete a check-in report/inventory going through each room of the property detailing the condition . The Inventory Clerk will also detail meter readings and provide general information.

What if I don’t agree with the inventory?

You will receive a copy of the inventory on the day you move in. You will have 7 days from receiving the inventory to contest any items detailed. From this point, the inventory is taken as final.

What if I do not receive a copy of the inventory?

Please contact us or the Inventory Clerk if you have not received your inventory.

What is a guarantor?

The Guarantor must be an asset-holding individual who is liable for your rent, should you be unable to pay at any point throughout your tenancy.

Why do I need a guarantor?

The majority of students are in full-time education without sufficient income to provide security for a tenancy, therefore a guarantor is required to guarantee that the rent is always paid as per the contract.

What if I don’t have a guarantor?

If you do not have a guarantor, you are able to pay advanced rental. This advanced rental will be held for the last 6 months of the tenancy. You will then continue paying your rent as normal until month 7, at which point no more rent will be payable.

If something is damaged or requires fixing in the property, what should I do?

Please contact us on 01183363370 or email us at info@kennetproperty.com so that we can get this addressed. We have our own maintenance team and we will schedule a visit to the property to rectify any issues which may arise.

If I damage something, what should I do?

Let us know immediately so that we can try to rectify it, accidents happen and there may not necessarily be a charge. If it is left until the end of your tenancy, it may incur a charge to your deposit.

If I choose a property with a grass garden, who will maintain it?

We maintain all grass gardens for our student properties for FREE throughout the year. The frequency of this is always weather dependant but we aim to attend at least 5 times a year between March – October.